Clinical Director, Integrated Services (Access, Crisis & Community Based) - TGCW

POSITION: Clinical Director, Integrated Services (Access, Crisis and Community-based programs)


HOURS: Full-time


JOB DESCRIPTION: The Guidance Center of Westchester (TGCW) is an innovative nonprofit agency that provides a wide array of mental health, substance use and rehabilitative services to children, adolescents, and adults in Southern Westchester. As a leader in integrated mental health and addiction services, TGCW has integrated clinics and satellite clinics in Mount Vernon, New Rochelle, and Yonkers. We are a SAMHSA Certified Community Behavioral Health Clinic (CCBHC) expansion grantee, with a centralized access center, toll free hotline for 24/7 access to services 888-TGCW CAN (888-842-9226), a crisis and community response team, and the ability to walk-in for rapid access to services daily – all 7 days of the week.


The TGCW behavioral health portfolio of services and support includes: Assertive Community Treatment (ACT), Children and Family Treatment Support and Services (CFTSS), Crisis and Community Response Team, Personalized Recovery Oriented Services (PROS), Home and Community Based Services (HCBS), Medication Assisted Treatment Opioid Treatment Program, Integrated Mental Health and Addiction Clinics, Supported Housing, Supported Education, the Vocational Assistance Project (VAP) and Vocational/ACCES-VR Services. Additionally, TGCW is involved in restorative justice projects for transition-aged youth/emerging adults in Mount Vernon and New Rochelle city courts.


We are looking for a leader who will manage the interdisciplinary team responsible for improved access to services. The access team and director are responsible for: centralized access to TGCW behavioral health services; 24/7 access to support and services via toll free hotline 888-TGCW CAN (888-842-9226); welcoming potential program participants and their families for all possible mental health, addiction, and behavioral health crisis needs (including but not limited to the following) Abuse and/or neglect Alcoholism and/or other addictions/substance use Anxiety and fears Co-occurring mental illness and substance use Depression Family conflicts Grief and loss Intimate partner/Marital problems Self-harming behaviors Sexual abuse and/or assault Severe and Persistent Mental Illness Trauma registration of all potential and enrolled participants into the online electronic health record system, including insurance benefit verification when applicable; crisis response by telehealth, onsite and/or in the community; care coordination and ensuring appropriate linkages to care with internal TGCW and external resources, as appropriate; risk, medical and comprehensive assessments of individuals and families; short-term individual, family and group therapy via telehealth, onsite and/or in the community; peer support and engagement activities to support successful outcomes in selected care pathways as well as in transitions of care; Mount Vernon and New Rochelle city court transition-aged youth/emerging adults restorative justice initiatives; Special initiatives related to the support of military, veterans, homeless and criminal justice involved individuals; and Outcomes tracking of participants who utilize access team services.


The Access Team implements evidence-based interventions to help participants achieve their wellness and recovery goals. We successfully work with children, adolescents, young adults, adults, and families. We aim to support the whole person and specifically train and retain a multidisciplinary team of peers, case managers, clinicians, psychiatrists, and nurses to skillfully provide care to address the complex needs of participants in our programs. Reporting to the Deputy Executive Director of Integrated Services, the ideal candidate will have experience working with clients with co-occurring disorders, a variety of diagnoses, and with populations of diverse socioeconomic backgrounds.


Due to COVID, many services are provided via telehealth. Hence, it will be important for this new director to be proficient with computers and able to both inspire virtual clinical care, and creatively engage program participants in their care.


Position Responsibilities: Serves as agency representative in the community and with key stakeholders related to clinical excellence in access, crisis and community-based services; Ensures intra-site and inter-agency collaboration to meet needs of program participants; Responsible for the clinical supervision of interdisciplinary team members consisting of a nurse, clinicians, case managers, court liaison, peers and call center/intake staff. Provides annual evaluations of direct reports and reviews other evaluations completed by supervisors of team members; Leads team meetings and case conferences; Manages staff schedules and site placement based on agency needs; Reviews and signs off on documentation in electronic medical records for clinicians to ensure regulatory compliance, clinical appropriateness, participant goal(s) and billing needs; On-call and provides coverage as needed.


SKILLS/ABILITY: New York State Licensed Clinical Social Worker (LCSW or LCSW-R) Positive attitude and demeanor with an ability to engage individuals of diverse backgrounds, perspectives and needs. Organized, solution-focused team player, with leadership qualities that support a collaborative and supportive interdisciplinary team approach. Demonstrated passion and commitment to supporting the well-being and recovery process of individuals and families struggling with complex challenges related to mental health and/or alcohol and substance use. Ability to conceptualize and implement whole person care, integrated medical, mental health, addiction, and other social determinants of health needs. Familiarity with the full range of substance use and addiction, including opioid use, assessment, and treatment options. At least 2 years’ experience providing assessments as well as individual, family, and group therapy to address the range of complex challenges related to mental health and/or alcohol and substance use. Experience working with children, adolescents, adults, and families to support recovery from alcoholism and other addictions, co-occurring disorders, complex trauma and psychosocial stressors of poverty, abuse, abandonment, grief/loss, low/no literacy and criminal justice involvement. At least 2 years’ clinical supervision experience of interns, CASAC-T, and/or other clinicians/counselors. Familiarity with OMH and OASAS documentation requirements, including intake and assessment, treatment planning and clinical interventions from the start of the treatment though end of care. Experience with electronic medical record documentation is required. Bilingual Spanish speaking a plus. CASAC-T or CASAC a plus.


SALARY: Commensurate with experience


SEND RESUMES TO: Latoya Bailey; lbailey@theguidancecenter.org with the position title in the subject line.


The Guidance Center of Westchester

256 Washington Street

Mount Vernon, NY 10553

TheGuidanceCenter.org

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