Intake Coordinator - CoveCare Center

Position Summary:

The Intake Coordinator shall assess all calls for mental health clinic services that come into the agency and shall determine medical necessity, treatment recommendations and referral in order to achieve appropriate disposition of the case.

Salary Range:

Non-exempt $21-$24 range based on experience

Hours Range:

35 hours weekly


Develops an initial rapport with clients (in person or on the telephone) in order to gather appropriate and correct information;

Collects all appropriate data including psycho-social history, health screening, appropriate consents for release of information, consent for treatment of a minor, patient’s rights, financial information and other relevant facts to facilitate assignment to appropriate treatment;

Collects and enters all intake information into the computer;

Obtains prior treatment history from previous providers, by phone, letter or fax, with permission;

Makes referrals for psychiatric evaluations as appropriate;

Compiles data, establishes level of care, completes financial status and identifies appropriate treatment staff and modality;

Presents intake information to Directors and clinical team to identify appropriate treatment staff and modality for case disposition;

Monitors the status of applications and intakes until they are assigned for treatment, through telephone and mail contact, opening and closing cases according to regulation;

Provides individual, group, couple and family therapy as needed and determined by the Program Director;

Provides crisis intervention and makes appropriate referrals and recommendations;

Develops and implements a systematic utilization review and quality improvement program for mental health clinic cases;

Attends staff development training seminars on current practices as directed by the Executive Director;

Undertakes related duties as assigned.

Administrative Relationships:

The Intake Coordinator reports directly to the Vice President of Behavioral Health Services and collaborates with other staff.


Master’s degree in social work from an accredited university. Certification as a social worker by the New York State Education Department (within six months of hire) and at least one year of experience in mental health. LCSW preferred. A thorough knowledge of the following is also required: diagnostic and therapeutic techniques utilized in a psychiatric clinic, personality development and the factors that contribute to mental and personality development and the social factors affecting mental health. Strong organization and computer skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand; walk; and operate and reach with hands and arms. The employee must frequently lift and/or move up to 5 pounds.

CoveCare Center offers a comprehensive benefits package for all full-time employees! Our benefits include excellent paid time off, medical, dental, vision, life, short term, and long-term disability insurance along with a 401(k) plan with an employer match. All benefits start 1st of the month following 30 days of employment.

CoveCare Center takes an innovative and compassionate approach to counseling and wellness management. What sets us apart is our focus on the whole person and our individualized approach to healing and recovery. At 'the Cove,' we empower clients to manage their symptoms and make the changes necessary to live healthy lives. We do this in an environment that is safe and affordable.

Our Mission…is to partner with individuals, families, and the community to foster hope, wellness and recovery, and to restore quality of life by addressing mental health needs, substance use and social and emotional issues.

Hyperlink for CoveCare center.

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