Intake Coordinator - Independent Living, Inc.


REPORTS TO: Middletown Program Manager

LEVEL: Non-Management


• Provides excellent customer service and support and welcoming front office environment.

• Greets, engages and assesses individuals’ needs for independent living (IL) services, both in person and via the phone.

• Initiates completion of intake forms; compiles intake packets that include intake form, CSR documents, and HIPAA forms and gives them to appropriate staff members with new referrals.

• Facilitates support groups and sober social outings as needed.

• Compiles and distributes the monthly RCOC calendar.

• Makes appropriate connections/linkages to internal and external resources.

• Provides short term core IL services that promote personal growth, self-advocacy and empowerment.

• Develops a deep understanding of current and emerging resources (also known as independent living resources – ilr) and federal and state disability rights laws.

• Completes data entry for consumer services.

• Provides information and referral services and assist individuals in making necessary informed choices about full inclusion of people with disabilities.

• Provides individual and systems advocacy.

• Provides a set of core services geared toward promoting self help, equal access, peer role modeling, personal growth and empowerment.

• Provides counseling, time and attention, empathy, validation, someone to confide in and trust, guidance and modeling of effective community living on an as-needed basis, throughout the period of transition. Share ideas and experiences about living with a disability in order to gain greater awareness and

control over one’s own life.

• Teaches independent living skills that help people become self-sufficient in areas such as housing, travel transportation, personal self-management, employment, financial management and self-advocacy.

• Provides information and referral services with resources and options that are necessary in making informed choices about living, learning, and working independently. Encourage independence and autonomy by offering information, experiences and opportunities to make informed choices.

• Provides individual and systems advocacy to address access to equal opportunities in exercising social, economic, educational, and legal rights. Work with individuals, community organizations, state/national networks; to promote full inclusion of people with disabilities, and to improve the implementation of existing laws: federal, state, and local.

• Offers employment readiness services to support consumers in their efforts to prepare to enter or re-enter the workforce (i.e. help with preparing resumes and completing job applications).

• Maintains the upkeep of front office operations and processes.

• Answers all incoming calls using proper phone etiquette and excellent communication skills. Forwards all calls to the appropriate staff member with a polite and cheerful attitude.

• Retrieves and forwards all general voicemail messages to the appropriate staff in an efficient and timely manner.

• Ensures front desk coverage at all times, coordinates with program managers and schedules staff as needed

• Sorts and distributes inbound and outbound mail in a timely manner. Also assists staff with outgoing mail support.

• Maintains inventory of ALL supplies and orders as needed.

• Facilitates operation of all office equipment including but not limited to computer technology, telephone system, fax machines, copiers, etc.

• Responsible for maintaining daily sign in and vehicle logs, sending all logs to the Chief Operating Officer monthly.

• Monitors and enforces Employee Sign In and Sign Out logs and Visitor Sign In sheet on a daily basis and speaks to people who are non-compliant.

• Responsible for enforcing, monitoring and collecting monies for the Jeans Day Fund.

• Ensures compliance of vehicle schedules, lists of approved drivers, keys and vouchers for gas card purchases.

• Schedules and maintains vehicles and conference room reservations in Outlook as per employee requests.

• Maintains employee contact listing in Outlook.

• Assists in updating and maintaining agency databases.

• Attends and actively participate in all meetings and training sessions provided by ILI and/or other agencies as requested by the supervisor.

• Performs other duties as determined by the needs of the position.

• Responsible for triage of consumers. Routes calls and walk-ins to appropriate staff and handles scheduling.

• Enters consumer information (admissions) into the database and files Consumer Service Records (CSRs).

• Responsible for the Acces-VR orientation process, including, but not limited to intakes, scheduling and sending information and appointment notifications

• Assists with public relations and marketing activities as needed.

• Assists management to ensure coverage when a staff person is absent.

• Maintains office management files, including program binders.

• Backup cleaning, when necessary.

• Other duties as assigned or required by the needs of the position.


• Honesty, respect for diversity, high personal standards, language and behaviors reflecting such values and the Independent Living philosophy.

• Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services.

• Knowledge of local, statewide and national disability related issues and community dynamics.

• Excellent written and verbal presentation skills.

QUALIFICATIONS: • High School Diploma or equivalent plus 5 years experience in

direct services/human services. Bachelor’s Degree, preferred.

• Bilingual Spanish/ English, preferred.

Por favor, ayudanos a crear un sociedad libre sin barreras! Help us create a barrier-free society!

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