PROS Program Director - TGCW

POSITION: PROS Program Director

PROGRAM: Personalized Recovery Oriented Services (PROS)

HOURS: 8:30am-4:30pm or 9:00am-5:00pm


Initiative, good judgement, excellent communications, interpersonal and writing skills.

Substantial knowledge and understanding of mental health field and of mental illness.

Knowledge and ability to endorse and promote person-centered recovery model and services. Knowledge of state regulations, Medicaid, and other regulatory requirements for PROS program and fiscal operations. Ability to do outreach and work with external agencies. Ability to monitor productivity and implement systems for optimal provision of services. Ability to problem-solve, handle crisis, supervise clinical and administrative staff. Ability to create an environment of support and encouragement. Must be able to use and train staff to use a hybrid model of telehealth and in person service delivery and staff meetings.


The Guidance Center of Westchester Personalized Recovery-Oriented Services (PROS) program seeks a licensed individual for the position of PROS Program Director at our main Mount Vernon NY location, walking distance to Metro North. PROS offers adults with serious mental illness a broad range of integrated services designed to help them achieve goals for work, education, relationships, socialization, living, and health and wellness.

Specific Responsibilities:

1.Train and supervise clinical and administrative staff including annual evaluations and supervisory notes, taking action as necessary.

2.Assure timely and satisfactory completion by self and supervisees of documentation in CAIRS, in electronic charts and case records.

3.Oversee and/or conduct intakes and complete admissions documentation.

4.Assign cases to staff.

5.Ensure that charts are in order and in compliance.

6.Ensure that program integrates best practices and achieves its goals and objectives.

7.Maintain and increase census through outreach efforts and intake procedures.

8.Develop and supervise class/group schedules to meet service needs of participants and achieve optimal attendance and participation rates.

9.Ensure that program is in compliance with funding sources and NYS licensing regulations. 10. Develop systems to track and monitor productivity on regular basis and develop plans to address and decline in productivity.

11. Remain current on policies and procedures of Medicaid, managed care Medicaid, Medicare and insurance companies to facilitate coordination of program’s financial responsibilities.

12. Review and troubleshoot electronic health reporting errors (suspended serves, overlaps, etc.) to ensure provided services are correctly entered for billing.

13 Monitor program expenditures.

14. Review and approve clinical documentation of supervisees as required.

15. Assure that supervisees monitor unexplained absences of caseload participants and reach out/intervene/re-engage in a timely manner.

16. Intervene with staff and participants in special situations.

17. Lead weekly staff meetings, clinical case conferences, and other agency or program meetings, as necessary.

18. Facilitated case presentations and conferences with other staff, family members of participants, other service providers, etc.

19. Supervise and/or provide crisis intervention and other services for participants.

20. Assign and participate in in-service trainings, workshops, webinars, and conferences.

21. Represent program and internal agency committees and meetings.

22. Represent program to outside organizations.

24. Conduct consumer satisfaction surveys.

Salary: TBD

Hiring Supervisor: Alicia Lore-Grachan

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