Rapid Rehousing Case Manager - The Guidance Center of Westchester

Position: Rapid Rehousing Case Manager (ESG)

Program/Department: Rehabilitative Services

Reports To: Associate Director of Housing

Location: Mount Vernon

Hours: 35 hours per week / full-time

Salary: Commensurate with experience

Position Summary: Through our supported housing department, TGCW provides housing with case management, housing retention, homeless outreach, and other support services to those referred through Westchester County Single Point of Access (SPOA). We work so those with histories of homelessness and mental illness, or substance use disorders can live independently. We locate permanent housing for participants throughout Westchester County and make rent subsidies available through various government-funded programs administered by:





City of Mount Vernon

Westchester County DSS

Westchester County DCMH

Reporting to the Associate Director of Housing, the Rapid Rehousing Case Manager will work with participants by engaging and building trusting relationships with homeless individuals affected by substance use, mental health disorders, and other risk factors. The Rapid Rehousing Case Manager will teach participants life skills (i.e., budgeting, bill payment, conflict resolution, etc.) and help them find available housing, secure housing subsidies and other entitlements, and access community resources while embracing a harm reduction-based approach. This role will also focus on connecting residents to needed resources – especially vocational training so residents can be self-sustaining post-funding.

Responsibilities: Work with homeless outreach staff to identify homeless individuals ready for housing. Visiting at-risk formally homeless participants in apartments 1 to 4 times a month for 1 year. Responsible for encouraging participants to seek help from local support services and advise them on how to minimize risks to themselves. Assess participants' needs and provide referrals, linkages, and wrap-around services as needed to substance use treatment, entitlement benefits, housing, and appropriate community resources. Conduct appropriate follow-up with participants and/or service providers as needed and document appropriately. Provide short-term goal-directed counseling to reduce or mitigate interpersonal issues and problem behaviors. Maintain complete records, daily activity logs, progress notes, mileage logs, and other reports as directed. Maintain confidential information within guidelines established by HIPPA and TGCW's Confidentiality Policy. Participate in professional development activities such as training, webinars, and continuing education services. Complete HUD Timesheet.

Passion for TGCW's mission and purpose and an ability to communicate this passion to others and follow and implement the TGCW B.A.S.I.C. Tenets.

Qualifications: BA/BS in Social Work or related field (Human Services, Psychology, etc.) Valid NYS Driver's License with a clean driving record with the ability to maintain both in accordance with TGCW insurance guidelines. 2+ years of experience working within the Mental Health and/or Substance Use field with a diverse population. Knowledge of Mt. Vernon, Westchester County, and availability of community and governmental services and resources. Knowledge of local tenant and rental housing law. Ability to take the initiative, prioritize, and meet deadlines independently. Have adequate writing skills to complete reports, case notes, and other professional documentation quickly and organized manner. Knowledge of computer database operation and have basic data entry skills.

Nice to Haves: Ability to speak Spanish, a plus. Knowledge of the HMIS (Homeless Management Information Systems), a plus. Knowledge of Critical Time Intervention is a plus. CASAC a plus.

Travel Requirements: Varies due to business needs.

Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision.

EEO Statement: The Guidance Center of Westchester (TGCW) is an equal opportunity employer. We value a diverse workforce and an inclusive culture. TGCW encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status. TGCW undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.

We encourage applicants with disabilities who may need accommodations in the application process to contact: droyal at theguidancecenter.org. Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.

About Us: The Guidance Center of Westchester's mission is to improve the well-being of people of all ages through innovative and effective programs that enable everyone to learn, work, and thrive.

TGCW offers essential and lasting support to those in our communities challenged by mental illness, substance use, poverty, and homelessness. We empower our participants to become active members of their community through education, treatment, housing, rehabilitative and vocational services. Founded in 1942, TGCW is a community-based nonprofit organization helping over 5,000 people each year. TGCW has an annual operating budget of ~$22 million and employs 250 people. We provide services to communities throughout Westchester County, with service sites in Mount Vernon, New Rochelle, Mamaroneck, Yonkers, and Peekskill.

Send Resumes To: Please apply through our employment page at https://www.theguidancecenter.org/employment

All inquiries can be addressed to Latoya Bailey, Chief of Staff.

The Guidance Center of Westchester

256 Washington Street

Mount Vernon, NY 10553


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