Recovery Community Outreach Assistant Manager - Independent Living, Inc.

POSITION TITLE:

RECOVERY COMMUNITY & OUTREACH CENTER ASSISTANT MANAGER


REPORTS TO:

RECOVERY COMMUNITY & OUTREACH CENTER PROGRAM MANAGER


LEVEL:

MANAGEMENT


DUTIES AND RESPONSIBILITIES:

• Oversees programmatic aspects of Onward Recovery RCOC’s Westchester/Putnam Region. This includes leadership; monitoring ongoing progress; preparing reports; analysis of participant, staff and referral feedback loops and data; and communicating with other community partners. Supervises peers and volunteers in two counties, providing a regional peer support network for individuals in recovery for Substance Use Disorder.

• Works with Recovery Peer Specialists to provide outreach, coaching, mentoring, systems navigations and other outcome oriented supports targeted to individuals in recovery from Substance Use Disorder (SUD).

• Coordinates regular opportunities to provide peer perspectives to all stakeholders of our rapidly evolving physical, mental health and SUD healthcare systems.

• Supervises data collection and implementation activities among all recovery staff ensuring accuracy and timeliness.

• Ensures that all direct reports adhere to agency guidelines and protocols.

• Completes all reporting and record keeping following the defined processes and within the required timeframes.

• Provides support and feedback on scheduling, caseloads, statistical record keeping and reporting of direct reports.

• Works in coordination with agency Systems Advocate on systems related issue.

• Develops expert knowledge of contract management and ensures accurate implementation of and compliance with program contracts.

• Coordinates team meetings, staff trainings, and attends management meetings as required.

• Proactively engage families and individuals on how to access and navigate the substance use treatment system and negotiate insurance barriers to treatment.

• Provide group support that focuses on recovery, wellness, and coping skills families and individuals regarding substance use disorders (SUD).

• Support peers and families, both individually and in small groups, with the following activities:

➢ Help participants create individual recovery service plans based on recovery goals and steps to achieve those goals;

➢ Use recovery-oriented tools to help participants address challenges;

➢ Assist participants to build their own self-directed wellness plans;

➢ Assist participants to access benefits, entitlements, legal assistance, civic restoration, transportation support, health management, stable housing, and education and employment connections;

➢ Set up and sustain participants and family self-help and educational groups;

Independent Living, Inc. is an Equal Opportunity Employer

➢ Advocate with participants for what they need;

➢ Support participants in crisis;

➢ Share their personal stories of recovery.

• Act demand-responsive to inquiries through multiple channels (i.e. in person, telephonic, text, blogs) while working a flexible schedule to meet the needs of consumers.

• Maintain a current and working knowledge of systems issues.

• Engage in individual advocacy by assisting participants with substance use disorders in protecting and promoting their rights, resolving complaints, accessing services and navigating community supports of their choice.

• Other duties as required by the demands of the position.


REQUIREMENTS:

• Honesty, respect for diversity, high personal standards, professional language and behaviors reflecting such values and the Independent Living philosophy.

• Must have strong leadership qualities, ability to negotiate and remain impartial.

• Knowledge of local, statewide and national disability related issues and community dynamics.

• Demonstrated knowledge of the mental health system, SUD, ADA, Systems, etc., and related counseling and record keeping methods.

• Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services.

• Excellent written and verbal presentation skills.


QUALIFICATIONS:

• Must have lived experience with substance use recovery either personally or through a family member/loved one who has gone through recovery and be comfortable with self-disclosure as needed.

• Certified Recovery Peer Advocate and/or New York Certified Peer Specialist Preferred. If not certified, must complete required training within 6 months of employment.

• Minimum of two years of management/supervisory experience.

• Must have a working knowledge of the recovery process and be willing to promote multi-pathways to recovery.

• Advocacy of two or more years, preferred.

• Bilingual (Spanish/English) capabilities a plus.

• Knowledge of ASL a plus.

• Knowledge of ADA, mental health laws and systems, Social Security Programs, Work Incentives, Entitlement Programs, supported employment, Federal/state/local services, laws and systems related to individuals with disabilities required.

• Must possess an unrestricted valid driver’s license and have reliable transportation.


Por favor, ayudanos a crear un sociedad libre sin barreras! Help us create a barrier-free society!

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