RECOVERY COMMUNITY & OUTREACH CENTER ASSISTANT MANAGER
RECOVERY COMMUNITY & OUTREACH CENTER PROGRAM MANAGER
DUTIES AND RESPONSIBILITIES:
• Oversees programmatic aspects of Onward Recovery RCOC’s Westchester/Putnam Region. This includes leadership; monitoring ongoing progress; preparing reports; analysis of participant, staff and referral feedback loops and data; and communicating with other community partners. Supervises peers and volunteers in two counties, providing a regional peer support network for individuals in recovery for Substance Use Disorder.
• Works with Recovery Peer Specialists to provide outreach, coaching, mentoring, systems navigations and other outcome oriented supports targeted to individuals in recovery from Substance Use Disorder (SUD).
• Coordinates regular opportunities to provide peer perspectives to all stakeholders of our rapidly evolving physical, mental health and SUD healthcare systems.
• Supervises data collection and implementation activities among all recovery staff ensuring accuracy and timeliness.
• Ensures that all direct reports adhere to agency guidelines and protocols.
• Completes all reporting and record keeping following the defined processes and within the required timeframes.
• Provides support and feedback on scheduling, caseloads, statistical record keeping and reporting of direct reports.
• Works in coordination with agency Systems Advocate on systems related issue.
• Develops expert knowledge of contract management and ensures accurate implementation of and compliance with program contracts.
• Coordinates team meetings, staff trainings, and attends management meetings as required.
• Proactively engage families and individuals on how to access and navigate the substance use treatment system and negotiate insurance barriers to treatment.
• Provide group support that focuses on recovery, wellness, and coping skills families and individuals regarding substance use disorders (SUD).
• Support peers and families, both individually and in small groups, with the following activities:
➢ Help participants create individual recovery service plans based on recovery goals and steps to achieve those goals;
➢ Use recovery-oriented tools to help participants address challenges;
➢ Assist participants to build their own self-directed wellness plans;
➢ Assist participants to access benefits, entitlements, legal assistance, civic restoration, transportation support, health management, stable housing, and education and employment connections;
➢ Set up and sustain participants and family self-help and educational groups;
Independent Living, Inc. is an Equal Opportunity Employer
➢ Advocate with participants for what they need;
➢ Support participants in crisis;
➢ Share their personal stories of recovery.
• Act demand-responsive to inquiries through multiple channels (i.e. in person, telephonic, text, blogs) while working a flexible schedule to meet the needs of consumers.
• Maintain a current and working knowledge of systems issues.
• Engage in individual advocacy by assisting participants with substance use disorders in protecting and promoting their rights, resolving complaints, accessing services and navigating community supports of their choice.
• Other duties as required by the demands of the position.
• Honesty, respect for diversity, high personal standards, professional language and behaviors reflecting such values and the Independent Living philosophy.
• Must have strong leadership qualities, ability to negotiate and remain impartial.
• Knowledge of local, statewide and national disability related issues and community dynamics.
• Demonstrated knowledge of the mental health system, SUD, ADA, Systems, etc., and related counseling and record keeping methods.
• Demonstrated ability to recognize the need for and facilitate connections between consumers and IL and other disability related services.
• Excellent written and verbal presentation skills.
• Must have lived experience with substance use recovery either personally or through a family member/loved one who has gone through recovery and be comfortable with self-disclosure as needed.
• Certified Recovery Peer Advocate and/or New York Certified Peer Specialist Preferred. If not certified, must complete required training within 6 months of employment.
• Minimum of two years of management/supervisory experience.
• Must have a working knowledge of the recovery process and be willing to promote multi-pathways to recovery.
• Advocacy of two or more years, preferred.
• Bilingual (Spanish/English) capabilities a plus.
• Knowledge of ASL a plus.
• Knowledge of ADA, mental health laws and systems, Social Security Programs, Work Incentives, Entitlement Programs, supported employment, Federal/state/local services, laws and systems related to individuals with disabilities required.
• Must possess an unrestricted valid driver’s license and have reliable transportation.
Por favor, ayudanos a crear un sociedad libre sin barreras! Help us create a barrier-free society!